Frequently Asked Questions

Materials and product information

What metal does Myraé use?

Myraé's core jewellery uses 925 sterling silver. Applicable pieces are BIS hallmarked. Check the product page for the base metal, finish and plating of the specific design.

Is moissanite a diamond?

No. Moissanite is silicon carbide; diamond is carbon. A lab-grown diamond is still diamond, while moissanite is a different lab-created gemstone. Read What is Moissanite? for the full comparison.

Is the moissanite natural?

Natural moissanite is exceptionally rare. Moissanite used in modern jewellery is lab-created.

Is a certificate included?

HIDL and/or GRA documentation is available on request for applicable pieces. Ask which report is available for the item before ordering. A report is not the same as a valuation of the finished jewellery.

Will sterling silver tarnish?

It can. Tarnish forms when silver reacts with sulphur-containing compounds in the environment. Suitable storage, cleaning and polishing can reduce or remove surface tarnish.

Sizing and customisation

How do I find my ring size?

Measure the inner diameter of a ring that fits the intended finger or measure the finger circumference in millimetres. Follow the steps in the Ring Size Guide.

Do you offer custom sizing?

Yes. Custom sizing is available for eligible designs. Confirm the requested size, timeline and any effect on return or exchange eligibility before payment.

Can I exchange the size?

Size exchange is available, subject to the item and the applicable exchange conditions. Contact Myraé promptly after delivery and keep the piece unworn with its packaging and documents.

Orders, delivery and returns

Is shipping free within India?

Myraé offers free shipping across India. Delivery time depends on the destination, item availability and whether custom sizing is required. Review the Shipping Policy for current terms.

Can I return an order?

Eligible orders have a seven-day return window from delivery. Conditions and exclusions apply, so read the Return and Refund Policy before ordering.

What should I do if an item arrives damaged or incorrect?

Keep the packaging, take clear photographs and contact Myraé as soon as possible with the order number. Do not wear or alter the item while the issue is being reviewed.

Can I see the jewellery on video before ordering?

Yes. A video call or product video can help you review scale, movement, finish and stone appearance. Ask to see the item in ordinary indoor light as well as brighter light.

Care and aftercare

How should I clean the jewellery at home?

For routine cleaning, use lukewarm water, mild soap and a very soft brush. Rinse carefully and dry with a lint-free cloth. Avoid bleach, chlorine, toothpaste and abrasive metal cleaners. Pieces with delicate settings, plating or other gemstones may need different care.

How should I store sterling silver?

Store each piece separately in a dry pouch or lined compartment. An anti-tarnish bag or cloth can slow tarnishing. Avoid damp bathrooms and direct contact with rubber, wool and household chemicals.

What polishing support is available?

Lifetime polishing support includes up to two complimentary polishing services. Contact Myraé before sending a piece so the surface, plating and setting can be assessed and the service scope confirmed.