Refund policy

Myraé Return & Refund Policy

Last Updated: 14 September 2026

We want you to love your Myraé piece. If something isn't right, we're here to make it easy.

7-Day Return Window

Eligible unworn pieces may be returned within 7 days of delivery for store credit, subject to the conditions below.

To qualify, your jewellery must be:

  • Unused and unworn (original condition)
  • In original Myraé packaging with tags attached
  • Accompanied by the invoice

What We Can't Accept Back

  • Customised or personalized pieces (made specifically for you)
  • Jewelry showing wear, damage, or alterations
  • Sale or clearance items (unless defective)
  • Items without original packaging, tags, or invoice

How to Return

  • Step 1: Email inquiries@myrae.co.in within 7 days
    Include your order number and reason for return
  • Step 2: We'll send return instructions within 24 hours
  • Step 3: Ship your piece back using insured, trackable courier
    The customer pays return shipping (unless we made an error)

Store Credit

Timeline:

  • We inspect your return within 2 business days of receiving it
  • Approved returns receive store credit
  • Store credit is valid for 6 months from the day of return

Not included in store credit:
Shipping and handling charges (original delivery cost)

Damaged or Wrong Item?

Contact us within 48 hours of delivery with:

  • Clear photos or video of the issue
  • Unboxing video highly recommended (helps us resolve replacements faster)

We'll replace it immediately at no cost to you.

Questions?

Email: inquiries@myrae.co.in
WhatsApp: +919712956009

We respond within 2-4 hours, every day.