Refund policy

MYRAÉ RETURN & REFUND POLICY

Last Updated: 23 January 2026

We want you to love your Myraé piece. If something is not right, the return process below applies.

7-Day Return Window

Return any unworn piece within 7 days of delivery, without needing to provide a reason.

To qualify, your jewellery must be:

  • Unused and unworn (original condition)
  • In original Myraé packaging with tags attached
  • Accompanied by the invoice

What We Can't Accept Back

  • Customised or personalised pieces (made specifically for you)
  • Jewellery showing wear, damage, or alterations
  • Sale or clearance items (unless defective)
  • Items without original packaging, tags, or invoice

How to Return

  • Step 1: Email inquiries@myrae.co.in within 7 days
    Include your order number and reason for return
  • Step 2: We'll send return instructions within 24 hours
  • Step 3: Ship your piece back using insured, trackable courier
    Return shipping costs are on you (unless we made an error)

Refunds

Timeline:

  • We inspect your return within 2 business days of receiving it
  • Approved refunds are processed within 5 to 7 business days after inspection
  • Money returns to your original payment method via Razorpay

What's not refunded:
Shipping and handling charges (original delivery cost)

Damaged or Wrong Item?

Contact us within 48 hours of delivery with:

  • Clear photos or video of the issue
  • Unboxing video highly recommended (helps us resolve replacements faster)

We'll replace it immediately at no cost to you.

Questions?

Email: inquiries@myrae.co.in
WhatsApp: +91 97129 56009

We respond within 2 to 4 hours, every day.